Privacy policy

Your requests and responses

We do not keep the text of your requests or responses. For each request we record usage data only: the model, token counts, cost, time, status and the key it was sent with.

Files the models generate (images, video, audio) are kept for up to 8 hours so you can download them, then deleted. Files you send for editing are kept for at most an hour while they are processed, then deleted.

To get an answer, your request is sent to the provider of the model you chose. Your name, email, phone number and account are not sent with it.

Account information

At signup we collect your name, email, mobile number and password and, if you choose, your company, role and how you heard about us. Passwords and API keys are stored only as hashes.

For company accounts we keep the official-invoice details (legal name, national id, economic code, address and phone) to issue invoices.

Payments

Payments are made on the bank’s gateway and we never see your full card number. For each payment we keep the amount, the reference number and the masked card number for your receipt.

SMS

Your mobile number is used for login and password-reset codes and for account alerts (low or negative balance, a key near its spending cap). We do not send marketing SMS.

Who we share it with

We do not sell your information. Only what the service needs is shared with the payment gateway and the SMS service, and information is disclosed when lawfully required by the competent authorities.

Cookies

We use only the cookies needed to keep you signed in and protect your account. Your language and theme are stored in your own browser.

Your choices

You can ask support to correct your information or delete your account. Usage and payment records are kept for as long as the law requires for financial records.

Questions or requests about this page: contact Hormouz support on Telegram or Bale (@hormouz_ai_support) or call +98 919 903 1708.